Introduction
Uploading files is a simple, secure way to store and share your documents, images, and other digital content in Sana Agents. Whether you’re collaborating with your team or organizing your own resources, uploading files ensures your knowledge is always at your fingertips. By default, files you upload are private, giving you full control over when and how you share your information.
How to upload files in Sana Agents
You can upload files to Sana Agents in just a few steps. Here’s how:
1. Choose where to upload
Navigate to the folder or location in Sana Agents where you want your file to live. This could be a specific team folder or your personal file area.
2. Select your upload method
You have two easy options:
Drag and drop: Drag files from your computer and drop them into the designated area in the Sana Agents interface. This is a quick way to upload multiple files at once.
Select and upload: Click the “Upload” button, then use the file selection dialog to choose one or more files from your computer. Hold Ctrl (Windows) or Command (Mac) to select multiple files.
Files uploaded to a folder inherit that folder’s access rights, making it easy to manage who can view or edit your files.
3. Start the upload
After selecting your files, click “Open” or “Upload” in the dialog to begin. You’ll see a progress indicator so you can track the upload status.
4. Wait for completion
The time it takes to upload depends on your file size and internet speed. For best results, stay on the upload page until the process finishes.
5. Confirm your upload
Once complete, Sana Agents will confirm your upload. Your files are now available in the location you chose.
When to use file uploads
Uploading files is ideal when you want to:
Store important documents, images, or presentations for easy access.
Share resources with your team or specific collaborators.
Keep your knowledge base organized and up to date.
Add supporting materials to folders, projects, or meeting notes.
Ensure sensitive information stays private until you’re ready to share.
Troubleshooting file uploads
If you run into issues while uploading, here’s how to resolve them:
Error: Make sure your file is in a supported format. Check the article for details. If the file type is supported, try uploading again.
Warning: This means some information in the file wasn’t fully indexed—often due to file length. You can still use the file, but some content may not display or search as expected.
Tip: Click on any error or warning message for more information and next steps.
Tips for successful uploads
File size limitations: If your file is too large, try compressing it or use a cloud storage service.
Supported file types: Sana Agents supports common formats like PDF, DOCX, JPG, and PNG. Always check documentation for the latest list.
Stable internet connection: Large files need a steady connection. If you have trouble, check your internet or try again later.
Frequently asked questions
Q: How do I upload multiple files at once?
A: You can select several files in your file dialog or drag a folder into Sana Agents to upload its contents.
For further questions or information about Sana Agents, please contact [email protected] via email or directly in the helpcenter chat.