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How to Upload Files to Sana AI
How to Upload Files to Sana AI
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Written by Alexander
Updated over a month ago

Introduction

Uploading files is a fundamental task that allows you to store and share documents, images, and other digital files using Sana AI. In this guide, we'll walk you through the steps to upload files with Sana AI, ensuring a smooth and efficient process. Files uploaded to Sana AI are by default private, ensuring your data remains secure until you decide to share it.

Guide to Uploading Files

  1. Navigate to the desired location where you want to upload the file. This could be a specific folder, collection, or file storage area within Sana AI.

    You can upload files using one of the following methods:

    1. Drag-and-Drop: Simply drag files from your computer and drop them into the designated area in the Sana AI interface. This method is efficient for quickly moving multiple files.

    2. Select and Upload: Click the "Upload" button, then use the file selection dialog box to choose one or more files from your computer. You can select multiple files at once by holding down the Ctrl (Windows) or Command (Mac) key while clicking on the files.

      Note: Files uploaded to a collection inherit the access rights of that collection, making it easy to manage who can view or edit your files.

  2. Start the Upload: Once you have selected the file(s), click on the "Open" or "Upload" button in the file selection dialog box to start the upload process. The progress of the upload will be displayed within Sana AI, allowing you to track the status.

  3. Wait for the Upload to Complete: Depending on the size of the file(s) and your internet connection speed, the upload process may take some time. Please be patient and avoid navigating away from the upload page until the process is complete.

  4. Confirmation and Access: Once the upload is complete, you will see a confirmation within Sana AI indicating the successful upload. The uploaded file(s) will now be available in the designated location within Sana AI.

Troubleshooting Upload Issues

If you encounter an Error or Warning while uploading a file, click on the message for more information.

  • Error: Verify that the file is in a supported format. You can find the list of supported file types in the article on supported file types and size limits. If the file type is supported, try uploading the file again.

  • Warning: This status indicates that some of the information in the file has not been fully indexed, which could happen if the file is too long, among other reasons. While this does not prevent the file from being used, it may affect how content is displayed or searched within Sana AI.

Tips for Successful Uploads

  • File Size Limitations: Be aware of any file size limitations imposed by Sana AI. If your file exceeds the size limit, consider compressing it or using alternative methods such as cloud storage services.

  • Supported File Types: Ensure that the file type you are attempting to upload is supported by Sana AI. Common file types like PDF, DOCX, JPG, and PNG are usually supported, but it's always a good idea to check Sana AI's documentation for specific details. You can find the list of supported file types in Supported File Types in Sana AI.

  • Internet Connection Stability: Uploading large files requires a stable internet connection. If you're experiencing issues with the upload, check your internet connection or try uploading the file(s) at a later time.

FAQ

Q: How do i upload multiple files at the same time?

A: You can either mark multiple files or select a folder and drag it inton Sana AI, or a specific collection where you want to upload the files.

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