Introduction
At Sana, your feedback is at the heart of our mission to build smarter, more helpful artificial intelligence. Every time you use Sana Agents, you have the power to shape its future, quickly and easily, through our thumbs up and thumbs down voting feature. This article explains how to use voting, why your input matters, and how your feedback helps us create a better experience for everyone.
How to use voting in Sana Agents
Giving feedback with thumbs up or thumbs down
Every answer from Sana Agents includes thumbs up and thumbs down icons below the response. To share your feedback:
Click the thumbs up icon if the answer was helpful, clear, or accurate.
Click the thumbs down icon if the answer missed the mark or could be improved.
When you vote thumbs down, a "Provide Feedback" box appears. Here’s how to make your feedback count:
Clearly describe what didn’t work, and include examples or scenarios if possible.
Select the checkbox or checkboxes that best describe the issue.
Click submit to send your feedback directly to the Sana team.
Your feedback is recorded instantly. Downvoted queries are reviewed by our team to help us understand where improvements are needed.
💡 Tip: The more specific your feedback, the more helpful it is for improving Sana Agents.
When to use voting (use cases)
Use the thumbs up/down feature whenever you want to:
Highlight a response that was especially helpful, clear, or insightful.
Flag answers that are incomplete, inaccurate, or confusing.
Suggest improvements or let us know when something could be better.
Your votes help us focus on what matters most to you, ensuring Sana Agents continues to grow and improve.
FAQ
Q: What happens when I vote thumbs up or down?
A: Your feedback is recorded. Thumbs down responses are flagged for review, and you can provide additional details to help the team understand the issue.
Q: What happens after I submit feedback?
A: Our team reviews downvoted responses and uses your input to make targeted improvements to Sana Agents.
Q: Does my feedback really make a difference?
A: Absolutely. Every vote helps us refine Sana Agents, prioritize updates, and deliver a better experience for everyone.
For further questions or information about Sana Agents, please contact [email protected] via email or directly in the helpcenter chat.