Introduction
Sana Agents offer a seamless integration with Slack, enabling users to summarize conversations, mentions, and threads by accessing data and knowledge directly from within the platform. This integration allows users to query information from public channels in Slack, utilizing Sana's advanced AI capabilities to search and retrieve relevant conversations. Additionally, users can interact with Sana within Slack by tagging the agent for responses or sending direct messages to the app. Furthermore, Slack Actions enable the sharing of AI-generated messages directly to Slack, enhancing communication and collaboration.
Type of Integration
This integration is shared, allowing multiple users within an organization to access and utilize the files selected through the integration.
Availability
This integration is available upon request for both the Teams and Enterprise tiers.
Scope and Permissions
The integration requests the following scopes and permissions:
User Scopes:
channels:read
chat:write
groups:read
im:read
mpim:read
team:read
users:read.email
users:read
Bot Scopes:
app_mentions:read
channels:history
channels:join
channels:read
chat:write
chat:write.customize
commands
groups:history
groups:read
im:history
im:read
im:write
mpim:history
mpim:read
mpim:write
users.profile:read
users:read
Integration Set-Up
In the left panel of Sana Agents, click Integrations, find Slack in the list, and click on it.
Click Connect shared.
Click Allow.
Add a name and description (if preferred) and click Save.
Go back to Integrations, Slack should now be listed in your list of Connected integrations. Click Configure.
Select which channels you would like Sana’s Slack app to join and index and click Save.
Allow for the synchronization to finish. The Sana Slack app will begin joining channels, but this may take several hours.
How to Configure Sana’s Slack App
All users who would like to connect Sana Agents to Slack should do these steps:
In Slack App
In Slack, type /Sana link.
Click this link.
Click Link account.
Once successfully linked to Sana Agents, you can configure by typing /Sana configure.
This will allow you to select which Agent to use in Slack. Click Save.
In Sana Agents Workspace
In the left panel of Sana Agents, click Integrations, find Slack Actions in the list, and click on it.
Click Connect just for me.
Follow the authentication steps and click Allow.
Click on Close.
Known Limitations
Messages from apps and workflows are not indexed.
Threads that begin with an app or workflow message will not be indexed, which means that any human-written replies in those threads are also excluded.
File attachments are not synced.
Syncing may take some time, so not all channels will appear immediately when filtering or querying. Once the process is complete, all channels will be available.
Only messages from the past 12 months are synced.
Data Handling & Privacy
Sana Agents is fully committed to data security and privacy. All data accessed by Sana Agents is encrypted both in transit and at rest. Sana does not train any underlying language models on your data, ensuring the privacy of your information. Furthermore, Sana Agents respects the underlying permissions of SharePoint with the individual integration, ensuring that users can only access data they are authorized to view. Sana Agents is ISO 27001 certified; and SOC 2 and GDPR compliant, and adheres to the highest standards of data security.
For further information about Sana Agents or the Slack integration, please contact [email protected] via email.