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Integration troubleshooting

M
Written by Maureen Changawa
Updated over a week ago

Introduction

When adding an asset to an integration, you may occasionally encounter error messages that indicate an issue with the file or the processing workflow. To assist you in resolving these issues efficiently, the article below outlines common error messages and recommended actions you can take to solve them.

Error / warning messages and proposed actions

Error / warning message

Description

Proposed action

Upload failed

File upload failed. This may be due to a weak internet connection or closing the browser during the upload.

Try uploading the file again.

No content found

The asset seems to be empty or it was not readable.

Make sure the file is not password protected and contains the content that you expect and resynchronize the integration.

Shortened content

The asset was only partially processed and you will only be able to access parts of it.

Try splitting the asset into smaller parts and resynchronize the integration.

File is too large

The source file exceeded the maximum size limit of 100 MB

Try splitting the asset into smaller parts and resynchronize the integration.

Internal error

An internal error occurred while processing this asset.

Try resynchronizing the integration.

Unsupported file format

The file format of this asset is not supported.

N/A

Could not get source asset

We could not access the source asset.

Try resynchronizing the integration.

Unknown error

An unknown error occurred while processing this asset.

Try resynchronizing the integration.

For further information about Sana Agents or the Sana Learn integration, please contact [email protected] via email.

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