Introduction
The Sana iOS app brings the power of Sana's AI assistant to your iPhone and iPad. Whether you're on the go, in a meeting, or working from anywhere, the app provides a seamless way to interact with your AI assistant, search your knowledge base, manage meetings, and access your workspace information.
This guide walks you through downloading, installing, and setting up the Sana iOS app so you can start using it right away.
Step-by-Step Setup Guide
Step 1: Download the App
Visit https://sanalabs.com/agent-platform-app, or open the App Store directly on your device
You can also use this QR Code:
Search for "Sana" (developer: Sana Labs AB)
Tap Get, then enter your Face ID, Touch ID, or password
Tap Open when installation completes
Step 2: Choose Your Sign-In Method
Select the sign-in method that works best for your workspace:
Continue with Google
Use your Google Workspace account email
Fastest option if your organization uses Google
Tap "Continue with Google," select your account, and approve permissions
Continue with Apple
Use Face ID, Touch ID, or your Apple ID password
Most private option—Apple doesn't share your email unless you choose
Tap "Continue with Apple," authenticate, then choose to share or hide your email
Work Email (Magic Link)
Receive a one-time login link in your inbox
No password required—just tap the link or enter the 6-digit code
Great if your organization doesn't use Google or Apple authentication
Check your spam folder if the email doesn't arrive
SSO (Single Sign-On)
Your organization's identity provider (Okta, Azure AD, Ping, Google Workspace) handles authentication
The app auto-detects if your workspace requires SSO
You'll be redirected to your company's login page
Most secure option for enterprise workspaces
Note: If you've previously signed in with a different method on the same email address, the app will prompt you to merge accounts. Confirm the merge to keep all your chats and settings in one place.
Step 3: Grant Permissions
When you first launch Sana, iOS will request several permissions. Here's what each one does:
Permission | Why It's Needed | What Happens If Denied |
Microphone | Enables voice chat and meeting recording | Voice chat and in-person meeting recording won't work |
Internet (Wi-Fi or Cellular) | Required for all real-time features | The app won't load or sync data |
Notifications | Alerts you to chat replies, meeting summaries | You'll miss important updates |
Calendar (optional) | Syncs meetings for recording and summaries | Meetings tab will appear empty |
File Storage (optional) | Lets you index and search connected content | Certain documents won't be searchable |
Microphone (required for voice chat)
Lets you dictate or use Voice Chat
If you skip this, you can still use text chat
Re-enable anytime: Settings → Sana → Microphone
Notifications (recommended)
Alerts you when Sana responds to your chats
Notifies you when meeting summaries are ready
Lets you know about important updates
Re-enable anytime: Settings → Notifications → Sana
Calendar (optional but useful)
Syncs your Google or Outlook calendar
Populates the Meetings tab with your scheduled events
Required if you want automatic meeting recording
Connect this later: Profile → Integrations → Calendar
File storage (optional)
Lets Sana search files in Google Drive, OneDrive, and other services
You can enable specific integrations later
Connect this later: Profile → Integrations
Tip: If you deny a permission by accident, go to Settings → Sana to re-enable it anytime.
Step 4: Set Up Your Workspace
After signing in, you may see a setup screen. Here's what to configure:
Verify your name and workspace: Confirm these are correct
Choose your theme: Light, Dark, or Auto (follows your system setting)
Connect integrations (optional): Add Calendar, Email, or Files now, or do it later
Enable notifications (optional): Let Sana send you alerts
All of these can be changed later:
Theme: Profile → Preferences → Theme
Integrations: Profile → Integrations
Notifications: Profile → Preferences → Notifications
Step 5: You're Ready!
You're now set up and ready to use Sana. Your home screen will show the Chat tab. Start typing a question or tap the microphone icon to try Voice Chat.
Preparation & Prerequisites
System Requirements
Supported devices
The Sana iOS app is compatible with:
iPhone: iPhone 8 or newer (running iOS 15.5 or later)
iPad: All iPad models supporting iPadOS 15.5 or later
Pro Tip: Devices with an A12 Bionic chip or newer (iPhone XR, iPad Air 3rd generation, or later) offer smoother voice chat and meeting recording performance.
Operating system requirements
Feature | Minimum iOS | Recommended |
Core app usage | iOS 15.5 | iOS 16 or later |
Lock screen widgets | iOS 16 | iOS 17 or later |
Voice chat | iOS 15.5 | iOS 16 or later |
Picture-in-picture | iOS 15.5 | iOS 17 or later |
Tip: We recommend enabling Automatic Updates in your App Store settings to ensure you always have the latest version.
App information
Item | Details |
App name | Sana |
Bundle identifier | com.sanalabs.sanaai |
Current version | 1.5.36 |
Developer | Sana Labs AB |
Availability | App Store & TestFlight (internal builds) |
Last updated | November 2025 |
What You'll Need Before Starting
iPhone 8 or newer (or any iPad supporting iOS 15.5+)
An active Wi-Fi or cellular connection
Your workspace sign-in credentials (Google, Apple ID, work email, or SSO details)
Approximately 5–10 minutes for setup
Have your workspace email or sign-in method ready. If you're unsure what your organization uses, check with your admin.
Troubleshooting
Can't download the app
Verify you have at least 500 MB of free storage on your device
Check that your iOS version meets the minimum requirement (iOS 15.5+)
Try restarting the App Store
If issues persist, try downloading over Wi-Fi instead of cellular
Can't sign in
Verify you're using the correct sign-in method (Google, Apple, SSO, or email)
Check your internet connection
Try switching between Wi-Fi and cellular
If using SSO, clear Safari cookies and try again
Can't grant permissions
Go to Settings → Sana and manually enable each permission you need
If a permission is grayed out, your device may have restrictions enabled
Check Settings → Screen Time → Content & Privacy Restrictions
App crashes on launch
Force close the app: swipe up from the bottom (iPhone X and later) or double-tap home (iPhone 8), then swipe up on Sana
Restart your device
Delete the app and reinstall it from the App Store
If issues continue, contact Sana Support
Stuck on setup screen
Pull down to refresh
Sign out and sign back in
Force close the app and reopen it
Try over a different connection (Wi-Fi vs. cellular)
Session keeps expiring
Your workspace policy may enforce shorter timeouts
Try signing out and back in to refresh your session
Contact your admin if you're being logged out too frequently
Not receiving notifications
Go to Settings → Notifications → Sana and enable "Allow Notifications"
Check that Do Not Disturb isn't active
Verify Quiet Hours aren't blocking notifications: Profile → Preferences → Notifications
Check Focus Modes: Settings → Focus may have Sana muted
FAQ
Q. What if I don't have all the permissions enabled?
A. You can still use Sana with text chat. Microphone access is only needed for Voice Chat. Calendar and file storage are optional but unlock additional features. You can enable permissions anytime in Settings → Sana.
Q. Can I switch sign-in methods later?
A. Not directly. If you need to change your sign-in method, sign out (Account → Sign Out), clear your app cache, and sign in again with your new method. The app will prompt you to merge accounts if you're using the same email.
Q. Do I need a specific workspace plan to use the iOS app?
A. All Sana workspaces support the iOS app. Check with your admin if you're unsure whether your organization has Sana enabled.
Q. How do I delete my app data?
A. Go to Settings → Sana and toggle "Clear App Data." This removes cached chats, files, and settings but doesn't affect your account. Sign back in anytime to restore access.
Q. Can I use the app in multiple workspaces?
A. Yes. If you're a member of multiple Sana workspaces, sign in with the same account. You can switch between workspaces in Profile → Workspace Selection.
Q. Is my data secure?
A. Yes. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Sana is SOC 2 Type II and ISO 27001 certified. All data stays within your organization's tenant.
For further questions or information about Sana Agents, please contact [email protected] via email.