Introduction
Connect Cisco Webex to Sana to send messages, create rooms, and read conversations. Stay on top of your team communication directly from Sana. In summary, the connector has the following key characteristics:
Category: Communication
Connector type: Real-time
Auth type: OAuth
Hosting type: Managed
Capabilities
This connector is able to do the following:
Capability |
List rooms |
List messages |
Send messages |
Create rooms |
Tools
While the capabilities above describe what the connector can do at a high level, the underlying tools show exactly which operations the agent can use when you ask Sana about Webex. In practice, the agent may call one or more tools to achieve a single capability.
Tool |
Create message |
Create room |
List messages |
Scope and permissions
This connector uses OAuth. When you connect your account, you will need to sign into your account and grant the required permissions:
Scope | Purpose |
spark:all | Full access to your Webex account resources |
spark-admin:people_read | Read organisation users and their basic details |
spark-admin:people_write | Update organisation user details and settings |
spark:devices_read | Read information about Webex devices in your organisation |
spark:devices_write | Manage and update Webex device settings |
Set up instructions
Prerequisites:
Your Sana workspace admin has enabled this integration – if the workspace admin has disabled the integration it won't appear in the list of available integrations.
Step 1: Go to the integrations page in Sana
In Sana, click on ... More in the sidebar, then select Integrations
Step 2: Find Webex in the list of available integrations
Scroll to the Available integrations section and locate Webex.
Step 3: Connect the integration
Click the integration card and select "Connect just for me", this will open a pop-up powered by Pipedream. Follow the steps in the pop-up to complete the set-up.
Step 4: Sign in to Webex and approve the requested scopes
You'll be redirected to Webex to go through their OAuth flow. Sign in and approve the scopes Sana needs to operate the connector.
Step 5: Complete the set up
You've successfully connected your Webex account. Click Continue to complete the setup and start using the connector.
Known limitations
Sender attribution: Messages sent through the connector appear as "Pipedream" rather than the signed-in user. The signed-in user is referenced in the message metadata, but it won't look like a normal user sent it.