Connect Freshservice to Sana to manage IT service tickets and knowledge base articles. Create and update tickets, browse solution articles, and streamline your IT service management workflow. In summary, the connector has the following key characteristics:

This connector is able to do the following:

While the capabilities above describe what the connector can do at a high level, the underlying tools show exactly which operations the agent can use when you ask Sana about Freshservice. In practice, the agent may call one or more tools to achieve a single capability.

This connector uses API keys. When you connect your account, we securely store your keys to connect to this connector's APIs. The scopes for this connector depends on the scopes you assign your API key in Freshservice when generating the key.

In Sana, click on ... More in the sidebar, then select Integrations

Scroll to the Available integrations section and locate Freshservice.

Click the integration card and select "Connect just for me", this will open a pop-up powered by Pipedream. Follow the steps in the pop-up to complete the set-up.

You'll be asked to paste the credentials for Freshservice so Sana can store them securely and use them to call the connector's APIs on your behalf.

You've successfully connected your Freshservice account. Click Continue to complete the setup and start using the connector.